I received a new cradle yesterday and hooked it up I was informed that the shipping cost to send the defective unit back is my responsibility despite the fact that it stopped working through no fault of my own. My conclusions are as follows: 1 The M has the same USB hotsync problem as the M, but perhaps to a lesser degree 2 The problem is not OS related, but in fact a hardware issue 3 Palm's not doing going to win any PR contests or service awards for its response to the problem 4 If I can figure out how to get my purchase price refunded, as well as the shipping fee that Palm is unfairly gouging me for, I'll buy a Visor or a Clie 5 I'll be looking for a class action lawsuit or start one of my own if this problem is not resolved to my satisfaction which does not include being given a refurbished unit.
On a few occaions the hot-sync times out. Usually pressing hotsync a second time will solve the problem and the hot sync works just fine. I'd say this has happened at least once every days. Other than the days I haven't noticed any other pattern. Sounds like you've got the known time-out issue the sync probably stops during the AvantGo, JunglePort, or Vindigo stage of the synch, right? Running a Hotsync a second time usually does solve the issue for that one time , but makes sychronization more of a pain than you need plus, it eliminates any speed benefit of USB since you need to Hotsync twice.
The update on Palm's site will eliminate your issue. Problem with ''USB chip''? Are there any other handhelds that use this chip? HW- or SW-Problem? I do have the same problem and the serial-cradle is no solution, if you like to use avant-go for huge data.
Palm-Europe Ireland told me 4 weeks ago, that this update should be available very soon. I was getting timeouts with the Avantgo conduit who can resist 1. Now it works fine. I have not yet experienced the problems that other users have posted in this forum i. It may be a software issue, but I doubt whether it would be fixed by this patch. Is This the New Palm Logo? Article Comments comments The following comments are owned by whoever posted them. Rebates I. I think Palm should immediately release a new device and offer an extensive rebate to current owners of the defective Palms -- and I mean something like get a new high-res.
The cost to Palm of return and repair would be prohibitive if the Palm units themselves are defective. My m stopped syncing at work but continued to sync ok at home with the Inno Pocket cable. RE: Hotsync timeout I. There is an unrelated hotsync problem with the USB driver on the desktop which causes timeouts, normally during a long sync process, like Avantgo or a database with a large amount of records. I love my m I hope I dont have to send it back in :. To the person who posted the "Planet Crackpipe" remark, why don't you keep your ignorant comments to yourself?
The "planet crack" pipe is right on. Ed, Thanks for posting this and bringing it forward. I work at LAX, my m and my cell phone have to go thru the x-ray everyday, no problem yet Why should we get Refurbished Palm M50x due to Palms problems with build quality. I completely agree. I'm pretty sure that you can have your choice in things. Hal from Palmstation has commented on this story, saying, "I've been well within the loop on matters like this with Palm, and if such a recall was in the works, I'm pretty sure I would have heard about it by now.
I had a similiar issue with my a bit ago. Yea, I did a full hard reset of my m so there was no third party apps on board , and even went so far as to fomat my hard drive and reinstall my computer from scratch which obviously included a "clean" version of Palm Desktop and the Install utility - no more third-party conduits. I'm wondering if the problem is spread equally across the many Windows versions and MacOS?
I don't think this is an OS related issue. Been having this problem as well lately in both Win and now XP Sorry to report that my has also quit hotsyncing via USB. I guess misery loves company Mike Grayson. They probably gave you my old one without fixing it. I'm gonna have to give Palm a call about this It would be a luxury to hotsync properly Thanks for the heads up folks!!
Cheers, Jules. A replacement should be on the way, hopefully this one works. Mike - Your experience and mine are almost identical :- Questions: 1.
Have any m users experienced this problem? Have any m users experienced the problem? Hope everyone sees happier days. I too, have seen this issue, and thought it was the USB cradle as well; and everytime I see a hang while HotSyncing, I've reinstalled the Palm Software, then the updater.
The conduits are in your Palm folder. Give it a try. Mac fic I. The fix for timeouts on a Mac is to give the Hotsync software an absurd amount of memory on "Get info". Just a note on the question if this happens with M's? I've had my Palm m for almost 3 weeks now. Scott, Sounds like you've got the known time-out issue the sync probably stops during the AvantGo, JunglePort, or Vindigo stage of the synch, right? A couple replies mentioned that the problem is with the 's USB chip anyone have any info on this chip?
I always thought the problem will be resolved by an software upgrade. Greetings from Switzerland Christian Stocker. I dont think this is the same problem.
Cheers Chris. Only the first 50 comments are displayed within the article. Click here for the full story discussion page Account Register Log in user: pass:.
Any use of the word Palm is for discussion purposes and is a registered trademark of Palm Inc. Unauthorized use or reproduction of content is strictly forbidden. As long as you have two different usernames, you don't have anything to worry about. PalmGear or Handango are great places to check those sorts of things out in a hurry. BTW, I will wipe my m clean next summer, when I pass it on to my son.
Enjoy your new toy! I just wanted to take the time to thank you for your help and quick response. It worked great and I am using my Zire 71 without a problem. Thank you for a great forum. You're welcome. I'm glad we where able to help you get up on your new Palm quickly. Alan G. AlanG , Dec 7, You must log in or sign up to reply here.
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